Your Rights and Responsibilities as a Patient

Patient Rights

  • You have a right to choose your own dentist and schedule an appointment in a timely manner.
  • You have a right to know the education and training of your dentist and the dental care team.
  • You have a right to arrange to see the dentist every time you receive dental treatment, subject to any state law exceptions.
  • You have a right to adequate time to ask questions and receive answers regarding your dental condition and treatment plan for your care.
  • You have a right to know what the dental team feels is the optimal treatment plan as well as the right to ask for alternative treatment options.
  • You have a right to an explanation of the purpose, probably (short and long term) results, alternatives and risks involved before consenting to a proposed treatment plan.
  • You have a right to be informed of continuing health care needs.
  • You have a right to know in advance the expected cost of treatment.
  • You have a right to accept, defer or decline any part of your treatment recommendations.
  • You have a right to reasonable arrangements for dental care and emergency treatment.
  • You have a right to receive considerate, respectful and confidential treatment by your dentist and dental team.
  • You have a right to expect the dental team members to use appropriate infection and sterilization controls.
  • You have a right to inquire about the availability of processes to mediate disputes about your treatment.

(Adopted by the American Dental Association in 2009)

Your Responsibilities as a Patient

  • You have the responsibility to provide, to the best of your ability, accurate, honest and complete information about your medical history and current health status.
  • You have the responsibility to report changes in your medical status and provide feedback about your needs and expectations.
  • You have the responsibility to participate in your health care decisions and ask questions if you are uncertain about your dental treatment or plan.
  • You have the responsibility to inquire about your treatment options and acknowledge the benefits and limitations of any treatment that you choose.
  • You have the responsibilityfor consequences resulting from declining treatment or from not following the agreed upon treatment plan.
  • You have the responsibilityto keep your scheduled appointments.
  • You have the responsibilityto be available for treatment upon reasonable notice.
  • You have the responsibilityto adhere to regular home oral health care recommendations.
  • You have the responsibilityto assure that your financial obligations for health care received are fulfilled.

(Adopted by the American Dental Association in 2009)

American Dental Association Leads Fight for Patient Rights

The American Dental Association has supported legislation that will set a few basic rules to promote high-quality care and protect patients in an increasingly bottom line-driven health care system.

ADA member dentists have been instrumental in moving the patients' rights issue into the national spotlight. The nation appears closer than ever to finally seeing a comprehensive patients' bill of rights passed into law.

While Congress debates various versions of patient rights legislation, the insurance and managed care industries have long supported legislation that would fail to protect all privately insured Americans against unfair delays and denials of coverage by their health plans, according to the ADA. Some ill-fated bills left out critical protections, such as guaranteeing people the option of choosing their own doctors or creating mechanisms to address patients' grievances against health plans. One proposal even omitted freestanding dental plans, which could have left more than 120 million dental patients without these vital protections.

The American Dental Association continues to lobby for the enactment of bipartisan legislation to help ensure that health plans treat patients fairly and do not discriminate against dentists. Here are some of the key issues identified by the ADA:

  • Coverage for freestanding dental plans, which account for the vast majority of Americans who have dental coverage.
  • Patient choice, by guaranteeing access to at least one plan with a point-of-service option that allows patients the opportunity to choose their own doctors.
  • Health plan accountability, through the availability of impartial, external review and by holding plans accountable when their decisions to delay or deny care harm patients.

Our Location

Find us on the map

Hours of Operation

Our Regular Schedule

Primary Location

Monday:

8:00 am-5:00 pm

Tuesday:

8:00 am-5:00 pm

Wednesday:

8:00 am-5:00 pm

Thursday:

8:00 am-5:00 pm

Friday:

8:00 am-5:00 pm

Saturday:

Closed

Sunday:

Closed

Testimonials

What Our Clients Say About Us

  • "Dr Dave Brust has been our family’s dentist for 20 years - the best dentist I’ve ever had (and I lived in LA for 10 years, which supposedly has a good selection of dental professionals). Terrific hygienists, friendly, caring clinic staff, beautiful, warm office. HDC puts the P in Professional!"
    Iris E.
  • "1st visit was excellent. They had my records from my out of state dentist and picked up where prior dentist was in the yearly 2x visit per year. Communication was very good."
    Ed V.
  • "I strongly recommend Dr. Brust. He and his assistant do everything to make sure I’m comfortable and I always trust their diagnosis."
    Lynne F.
  • "Fast service, returned easily for filling. On time, friendly and appropriate the care."
    Tom F.
  • "I have been going there 25 plus years and they have always had taken Great care of me and my teeth."
    Tom H.
  • "Amazing staff. Positive environment. Above and beyond perfect."
    Jerzie S.
  • "Professional and family oriented business. The hygienist was very kind and easy to talk to. She understood and listen to my needs and did a thoroughly cleaning of my teeth."
    Mimi D.
  • "Julie has been my hygienist for 40+ years I will miss her, she's been great. Dr. Buck and his father before him have always been so nice, professional and most importantly they make sure your comfortable. Dr. Buck always makes sure you don't feel anything if your getting any work done, which I appreciate. I guess I'm wimpy when it comes to pain in my mouth."
    Kate R.
  • "Where to begin? Dr. Brust has been my dentist for almost 30 years now! Him and his assistant make the best team. Absolutely enjoy my visits to Heritage Dental. I feel as if I were part of the team and not a costumer when I go in. My daughter’s absolutely love going to get their teeth polished as well!! Hygienist Ana and Bobbi do an excellent job taking care of my girls! I don’t think I could ever switch dental offices. Thank you for all you do at Heritage Dental!"
    Cindy S.